Annual Satisfaction Survey
Once a year every year Delbrook House conducts an ‘Annual Satisfaction Survey’ for all its stakeholders including service-users, service-user representatives, and members of staff. The annual satisfaction-survey exists so that the management can obtain a regular snapshot of how everyone involved with the service is feeling about their lives in and work at Delbrook House.
“We apologise for the delay in releasing the 2019 survey but our response to Covid 19 has taken precedence over everything we do. Our home has been in complete ‘lockdown’ since March in order to keep all our residents safe. This has created difficulties but we have finally managed to overcome them in regards to our annual Satisfaction survey.”
The responses to the 2019 survey show that the residents (Service-Users) at Delbrook House are happy within their home. But most importantly of all, they feel safe and respected by all the people involved in creating and running the home in which they live. The responses from the User/Client Representatives show clearly that the team at Delbrook House is performing well; and that the service it works so hard to provide is living-up to the high expectations and needs of the families and friends of the people who live at Delbrook House. The results of the 2019 survey also show that the members of staff working at Delbrook House are happy in their roles, and confident that they are respected and valued by the management.
“I would recommend Delbrook in an in-stance to anyone looking for residential care for their family member. They totally put our minds at ease and seemed to know what we was going through, they have totally em-pathy with how hard the decision can be to make” – User-representative (2019 Stakeholder Satisfaction Survey)
You can view and download the full Annual Satisfaction Survey for 2019 using the link below. Thank you.
The 2019 Annual Satisfaction Survey of all stakeholders at Delbrook House, Marlborough Avenue, Hull
Out of a possible 31 ‘stakeholders’ across the whole Delbrook House service 20 were able to take-part in the online survey. The survey is not compulsory and all replies are anonymous.
The responses and general comments from the service-users indicate strongly that the service is currently working well and that the service-users feel happy, safe, and respected.
“Whilst my family member has been at Delbrook House he has flourished and grown in confidence. Although it was a difficult decision to make at the time it now feels like we made the correct one. We have always been made to feel very welcome when we visit or if we need anything. The staff go above and beyond to accommodate what we need, and I feel they very much have the clients best interest in mind at all times, I could not have anticipated the success of the transition and how my family member has adapted to his new lifestyle. It has given him a new lease of life, and has also left us feeling we have been part of his journey.” – User-representative (2018 survey)
You can download and read the full Annual Satisfaction Survey (PDF) report for 2018 using the link below. If you also wish to download all the original data and summaries for each stakeholder they are included in this 2018SSdata zip file. We recommend PeaZip to open your zip files. Thank you.
The complete 2018 Annual Satisfaction Survey of all stakeholders at Delbrook House, Marlborough Avenue, Hull
15 out of the 22 stakeholders at Delbrook House were able to participate in 2016s survey. The service-users accessed this years survey under the independent guidance of the survey creator Kevin Rudeforth in the familiar surrounds of their own home. User-representatives and members of staff were asked to complete the survey online. The survey was not compulsory and all replies were anonymous.
Service-user results show the service to be working well with the service-users feeling happy, safe, and respected. User-representatives replies show general satisfaction with the service being provided, though there are some minor issues highlighted which will be addressed following further discussions with all concerned parties as soon as possible. The results from the members of staff show they feel respected and that the systems currently in place at Delbrook House enable them to do their jobs properly and to the best of their ability. Analysis of the survey results show that the service provided by the team at Delbrook House can be summarised as ‘doing very well but with a couple of minor issues to be ironed-out’.
“I would like to pass on my praise, Delbrook house is a fantastic home and somewhere that offers a level of support for both basic care needs and all social / life skills that is rarely seen in other residential homes. I only wish it had more rooms!” – User-representative (2016 survey)
You can download the full Annual Satisfaction Survey report for 2016 using the link below. Thank you.
The complete 2016 Annual Satisfaction Survey of all stakeholders at Delbrook House, Marlborough Avenue, Hull
Of a possible 20 survey-participants across the whole Delbrook House service 15 were able to access and complete their relevant surveys either online or in-person. This is a participation success rate of 75% which is very pleasing to the management of Delbrook and shows that the changes made to try to improve the accessibility and participation levels of the survey are working. In general Delbrook House is serving all its stakeholders well… Delbrook House appears to be fulfilling the needs and requirements of its ‘service-users’ across all key areas of support, Delbrook House is doing well and generally living up to the high expectations and desires of its client-representatives, and for members of staff it can be said that all the systems across the service are working, members of staff feel respected and valued, and that their views are taken seriously.
You can download the full Annual Satisfaction Survey report for 2015 using the link below. Thank you.
The complete 2015 Annual Satisfaction Survey of all stakeholders at Delbrook House, Marlborough Avenue, Hull
*Please note that a satisfaction survey did not take place in 2017. Thank you.