Annual Satisfaction Survey
Once a year every year Delbrook House conducts an ‘Annual Satisfaction Survey’ for all its stakeholders including service-users, service-user representatives, and members of staff.
15 out of the 22 stakeholders at Delbrook House were able to participate in 2016s survey. The service-users accessed this years survey under the independent guidance of the survey creator Kevin Rudeforth in the familiar surrounds of their own home. User-representatives and members of staff were asked to complete the survey online. The survey was not compulsory and all replies were anonymous.
Service-user results show the service to be working well with the service-users feeling happy, safe, and respected. User-representatives replies show general satisfaction with the service being provided, though there are some minor issues highlighted which will be addressed following further discussions with all concerned parties as soon as possible. The results from the members of staff show they feel respected and that the systems currently in place at Delbrook House enable them to do their jobs properly and to the best of their ability. Analysis of the survey results show that the service provided by the team at Delbrook House can be summarised as ‘doing very well but with a couple of minor issues to be ironed-out’.
“I would like to pass on my praise, Delbrook house is a fantastic home and somewhere that offers a level of support for both basic care needs and all social / life skills that is rarely seen in other residential homes. I only wish it had more rooms!” User-representative (2016 survey)
Please feel free to read/download the full Annual Satisfaction Survey report for 2016 using the link below. Thank you.
The complete 2016 Annual Satisfaction Survey of all stakeholders at Delbrook House, Marlborough Avenue, Hull
Of a possible 20 survey-participants across the whole Delbrook House service 15 were able to access and complete their relevant surveys either online or in-person. This is a participation success rate of 75% which is very pleasing to the management of Delbrook and shows that the changes made to try to improve the accessibility and participation levels of the survey are working. In general Delbrook House is serving all its stakeholders well… Delbrook House appears to be fulfilling the needs and requirements of its ‘service-users’ across all key areas of support, Delbrook House is doing well and generally living up to the high expectations and desires of its client-representatives, and for members of staff it can be said that all the systems across the service are working, members of staff feel respected and valued, and that their views are taken seriously.
Please feel free to read/download the full Annual Satisfaction Survey report for 2015 using the link below. Thank you.
The complete 2015 Annual Satisfaction Survey of all stakeholders at Delbrook House, Marlborough Avenue, Hull